If you have any queries or concerns while on your course you can bring these to the attention of your trainer/instructor at any stage.

How to make a complaint:

A complaint is defined as any contact made by a customer, the purpose of which is to express dissatisfaction with the standard of service, action or lack of action or decision taken by the Training Centre.

  • A complaint can be made by completing the Customer Complaint Form and submitting it to the Training Centre manager. All complaints are acknowledged and investigated.
  • You will be informed of the outcome of this investigation.
  • Complainants have the option to make direct contact with the Office of Ombudsman of Ireland (from 2013) in the event that they are not satisfied with the resolution to the complaint

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